Support
📞 Get Support
Welcome to our support page!
If you have any questions about your order, shipping, returns, or need assistance with any product, we’re here to help. Please read the information below or contact us directly.
🚚 Shipping & Delivery
All orders are shipped from our European warehouses within 3–5 business days.
Once your order has been dispatched, you will receive a confirmation email with a tracking number.
Estimated delivery time: 3–7 business days (depending on your location).
🔄 Returns & Exchanges
You can request a return or exchange within 14 days of receiving your order.
Items must be unused, in their original packaging, and in resellable condition.
Once we receive and inspect the returned product, your refund will be processed within 3–15 business days to the original payment method.
Please contact us before sending back any items to receive return instructions.
❓ Frequently Asked Questions (FAQ)
📦 When will my order be shipped?
Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
🚚 How can I track my order?
After shipping, we’ll send you an email with a tracking number. You can use it to track your package online.
🔁 I want to exchange my item. What should I do?
Contact us within 14 days of receiving your order, and we’ll guide you through the exchange process.
📩 Contact Us
If you didn’t find the answer you’re looking for, please reach out to us:
📧 Email: contact@aysupets.com